This policy covers the Roam Reels iPhone app and this website. We will update it when a new feature changes how personal information is handled.
Roam Reels turns travel routes into animated map videos. Accounts are optional. Some information stays on your device; if you sign in, account details and saved routes are stored in Supabase. We do not sell personal information or use it for cross-app advertising.
1. Data stored on your device and in your account
Route drafts and app preferences may be stored on your device. You can use Roam Reels without an account. If you sign in with Apple, Google or email, we store your email address, an account ID and, if the sign-in provider shares it, your name in our Supabase database. Saved routes are stored there too, linked to your account, including each route's name, places, coordinates and vehicles.
If you contact support, we receive the information you choose to email us, such as a problem description, screenshots, iPhone model or iOS version.
2. Maps, routes and exports
Roam Reels uses Mapbox to display maps, search for places and calculate routes. A search term, route coordinates, IP address and standard network or device information may be sent to Mapbox when those features run. Mapbox processes that information under its privacy policy.
When you paste a shortened Google Maps link, the app asks Google to expand it so the route can be read.
Video frames and the finished MP4 are created on your device. Roam Reels does not upload your exported videos. An export leaves your device only when you choose to share it through another app or service.
3. AI routes
Text you type into “Describe your route” is sent through our server to OpenAI to turn it into a list of stops. We do not send your account details to OpenAI with the prompt.
4. Advertising and analytics
Roam Reels has no advertising SDK. We use Amplitude to understand how the app is used, such as which screens are opened and when exports finish. Each event carries a random device ID, your account ID if you are signed in, the app version and the iOS version. We do not use this information for advertising or to track you across other apps.
5. Purchases
Subscriptions are sold through Apple. RevenueCat checks whether you have Pro access and receives your purchase and subscription records and an app user ID. We never see your card details.
6. Permissions
Roam Reels asks for photo-library permission only when you choose to save a finished video. It adds the export; it does not need to read your existing photos to animate a route. You can change access at any time in iOS Settings.
7. Why information is used
We use information to provide and improve the app: to build and save routes, show maps, calculate movement, generate AI routes, export videos, check Pro access, understand app usage, remember preferences, answer support questions, protect the service and meet legal obligations.
Apple may also process App Store, purchase, crash or diagnostic information under your Apple and device settings.
8. Sharing
We do not sell or rent personal information. Information is shared as needed for the functions described above with Supabase, Mapbox, OpenAI, Amplitude, RevenueCat, Apple and Google; with a service provider helping us answer support; or when required by law or necessary to protect people, rights or the service.
9. Retention and your choices
Local route drafts and settings remain until you delete them or remove the app, subject to iOS backup behavior. Account details and saved routes remain in Supabase until you delete your account. Temporary export files may remain in the app cache until the app or iOS clears them. We keep support correspondence only as long as reasonably needed to answer the request, maintain records or meet legal duties.
In the app, go to Settings → Delete account to delete your account and saved routes and remove your RevenueCat and Amplitude data. Deleting your account does not cancel a subscription; cancel it in iOS Settings → Apple ID → Subscriptions.
- Edit or delete saved routes in the app
- Sign out of your account
- Delete your account in Settings
- Revoke photo-library permission in iOS Settings
- Avoid adding a home address, live location or other sensitive place to a shareable route
- Email us to ask a privacy question or request help
10. Children, security and international processing
Roam Reels is not directed to children under 13 or a higher minimum age required where they live. We do not knowingly collect personal information from children.
We use reasonable safeguards, but no system is completely secure. The providers listed above may process information in countries other than yours under their own privacy terms and applicable safeguards.
11. Changes and contact
When this policy changes, the updated date will appear above. We will provide additional notice when required. For privacy questions or requests, email roamreels@outlook.com or visit Roam Reels Support.